We want you to love your purchase! If you’re not completely satisfied, you may return unopened products within 10 days of delivery for a full refund. To initiate a return, please contact our support team at Info@kemuraeg.com with your order number. Returned items must be in their original packaging and in resalable condition. Once we receive your return, we’ll process your refund within 5–7 business days to your original payment method.